Written in a style intended to be approachable to practitioners, the work is also be of value to academicians as a solid grounding in the extant literature on trust.
– Linda Brennan, Mercer University, USA
Using academic and other research, case studies and observational techniques, the authors present a comprehensive and well-rounded picture of both the nature and role of trust in the online world as well as its effect on decision-making, results and relationships. The best chapters in this excellent book offer specific tips to deal with issues of trust
– Nick Wreden, CEO, Fusion Brand
Finally we have a text that does justice to the variety of discussions surrounding this topic. In the tradition of 'Strategic ERP Extension and Use' the authors pull on a wide range of academic and professional experts to help clarify modern views of trust and relationship dynamics in what is obviously becoming the norm of business interaction.
– Dr. Elliot Bendoly, Goizueta Business School, Emory University, USA
Computer-Mediated Relationships and Trust is a comprehensive review of the state of our knowledge about how information technologies affect trust in e-business relationships. It is a gold mine for researchers in the field, and will be particularly useful to people preparing to enter this area of study.
– Gerald M. Hoffman (2007)