The human side of technology is crucial but has not received the dedicated attention it warrants. the field has been dominated by the "under the hood" types who are comfortable with the technology, and assume everyone else is as well. However, the people who use the technology for business advantage are the "above the hood" types who require ease of use. This publication focuses on the all important human side. It's about time! This book focuses on all the factors that enable sound connectivity to our growing online community as well as emphasizes that using IT should help people accomplish tasks and not be a task in itself.
– Jerome Kanter, Director Emeritus, Center for Information Management Studies, Babson College
This book provides a rich and lively interface between the users of computer information technology and those who work under the hoods. This book is an invaluable resource for anyone involved in creating computer-human interfaces and supporting end-users.
– Professor Somendra Pant, Management Information Systems, Clarkson University School of Business, USA