Citizens and E-Government: Evaluating Policy and Management

E-government research has flourished as a way of disseminating information and providing services to citizens ever since the popularization of the Internet. Although there have been tremendous advancements in the world of e-government, critical evaluations on the effectiveness of such methods have yet to be determined.

Citizens and E-Government: Evaluating Policy and Management examines the role that citizens play in the development of electronic government or e-government, specifically focusing on the impact of e-government and citizens while exploring issues of policy and management. This book not only focuses on the adoption of e-government and its impact on citizens, but it also discusses the effectiveness of this technology as a way of improving citizen access and engagement with their government. Overall, this book is essential for those interested in the importance of citizens in information technology adoption and development of electronic government.

The many academic areas covered in this publication include, but are not limited to:

• Citizen engagement on the Internet
• Citizen-centered e-government
• Comparisons of e-government versus other service channels
• E-government cybercrime awareness
• E-Government in Developing Countries
• Human factors in implementing e-government
• Security and cyber-privacy
• Service and delivery channels
• Social Tagging
• User-centered e-government
• Web 2.0 and the public sector